Payment & Billing Policy

Last Updated: November 3, 2026

At ISE Equipment, we aim to provide a secure, transparent, and straightforward payment experience. This policy explains our accepted payment methods, billing procedures, order confirmation, and payment-related responsibilities.

Accepted Payment Methods

ISE Equipment accepts the following payment methods for eligible purchases:

• Credit and debit cards

• Bank transfers

Available payment options are presented during checkout or communicated through our sales team when an order requires additional assistance.

All prices and payments are processed in U.S. dollars (USD).

Credit and Debit Card Payments

Customers may pay for eligible orders using supported credit or debit cards through the payment options available at checkout.

Card payments are subject to authorization by the customer’s financial institution and the applicable payment processor.

If a payment is declined or cannot be verified, the order will not proceed until a successful payment is received.

Bank Transfer Payments

Customers who prefer to pay by bank transfer may select this option when available or contact our team for payment instructions.

Official bank transfer instructions will be provided directly by ISE Equipment.

Customers should verify payment instructions using our published contact information before sending funds.

Bank transfer orders are processed after payment has been received and confirmed.

Payment Requirements

Full payment is required before an order is released for processing and shipment.

The total amount payable, including the product price, applicable shipping charges, and taxes, will be communicated before payment is completed.

ISE Equipment does not dispatch unpaid orders.

Pricing and Shipping Charges

All product prices displayed on our website are listed in U.S. dollars.

ISE Equipment charges a flat shipping fee of $500 per order for eligible deliveries within the 48 contiguous United States.

The shipping charge is included in the final order total presented before payment.

Any applicable sales tax is calculated and displayed before the customer completes the purchase.

Billing Information

Customers must provide accurate billing information when placing an order.

Incorrect or incomplete billing details may result in payment verification delays or unsuccessful transactions.

ISE Equipment may contact customers when additional information is reasonably necessary to verify an order or resolve a payment issue.

Order Confirmation

After an order is successfully placed, customers receive an order confirmation using the contact information provided during checkout.

Order confirmation does not mean that the order has shipped.

Once payment has been verified and the order is prepared for dispatch, shipping arrangements will proceed in accordance with our Shipping Policy.

Payment Security

ISE Equipment uses the payment services made available through its checkout system to process eligible transactions.

Customers should only submit payment information through our official website or verified payment instructions provided by ISE Equipment.

We will never request a customer’s online banking password, card PIN, or account login credentials.

Refunds and Payment Reversals

Approved refunds are handled in accordance with our Returns & Refunds Policy.

Refunds are generally issued to the original payment method whenever possible.

For bank-transfer payments, our team will coordinate the refund using an appropriate verified banking method.

Approved refunds are processed within 5–10 business days following return inspection and approval.

Additional time may be required for funds to appear in the customer’s account, depending on the financial institution or payment provider.

Payment Questions and Disputes

Customers who notice an incorrect charge, duplicate payment, or other billing issue should contact our support team.

Please include the order number and relevant transaction details so we can investigate and assist.

Contact Information

For payment questions, billing assistance, or order-related inquiries, contact:

ISE Equipment LLC

1350 Superior Ave, Chambersburg, PA 17201, USA

Email: contact@iseequipment.com

Phone: +1 445-314-4426

Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time