Shipping Policy

Last Updated: November 3, 2026

At ISE Equipment, we work to make the ordering and delivery process straightforward and reliable. We maintain our own inventory at our warehouse in Chambersburg, Pennsylvania, and arrange shipping directly to our customers. This policy explains our shipping charges, estimated delivery times, and delivery procedures.

Shipping Locations

ISE Equipment ships eligible products to customers within the United States. Orders are fulfilled from our warehouse at 1350 Superior Ave, Chambersburg, PA 17201, USA.

Delivery availability is subject to the customer’s location and accessibility.

Shipping Charges

We offer a flat shipping rate of $500 per order for eligible deliveries within the contiguous United States.

The shipping charge is displayed during checkout and included in the order total before payment is completed.

Any location requiring special delivery arrangements or additional services will be reviewed with the customer before payment. No additional charges will be imposed without the customer’s agreement.

Processing and Delivery Times

Our estimated delivery timeframe is 3–7 business days after order confirmation and successful payment.

Orders are prepared and dispatched from our warehouse in Chambersburg, Pennsylvania.

Delivery times may vary depending on the destination, product size, weather conditions, and carrier availability. Customers will be notified if an unexpected delay affects their order.

Shipping and Freight Delivery

ISE Equipment uses appropriate shipping carriers based on product dimensions, weight, and delivery requirements.

Smaller products may be delivered through standard parcel services, while larger equipment may require specialized freight transportation.

For freight deliveries, customers may be contacted to coordinate a suitable delivery date and ensure the delivery location is accessible.

Order Tracking

Once an order has been dispatched, we provide available shipment tracking information or freight delivery details by email.

Customers may also contact our support team for assistance with their order status.

Delivery Requirements

Customers are responsible for providing an accurate delivery address and contact information when placing an order.

For oversized equipment, the delivery location must have sufficient access for the carrier. Any special unloading arrangements should be discussed with our team before delivery.

Damaged or Incorrect Deliveries

We recommend inspecting your order upon arrival.

If a product arrives damaged, defective, or different from what was ordered, please contact us promptly at contact@iseequipment.com or +1 445-314-4426.

Include your order number, a description of the issue, and photographs where possible. We will review the situation and arrange an appropriate resolution in accordance with our Returns & Refunds Policy.

Shipping Delays

Although we aim to meet our estimated delivery timeframe, occasional delays may occur due to weather, transportation disruptions, or other circumstances beyond our control.

If we cannot fulfill an order within the promised shipping timeframe, we will notify the customer and provide an updated estimate and any applicable cancellation or refund options.

Contact Information

For shipping questions or assistance with an existing order, please contact:

ISE Equipment LLC

1350 Superior Ave, Chambersburg, PA 17201, USA

Email: contact@iseequipment.com

Phone: +1 445-314-4426

Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time