Cancellation Policy

Last Updated: November 3, 2026

At ISE Equipment, we understand that customers may occasionally need to cancel an order. We aim to make the cancellation process straightforward and transparent.

This policy explains when an order can be canceled, how to request cancellation, and how refunds are handled.

Order Cancellation Before Shipment

Customers may cancel an order at any time before it has been shipped.

Orders canceled before shipment are eligible for a full refund, including the product purchase price, the $500 shipping charge, and any applicable taxes collected.

No cancellation fees or restocking charges apply to orders canceled before shipment.

How to Request a Cancellation

To cancel an order, please contact our customer support team as soon as possible.

Email: contact@iseequipment.com

Phone: +1 445-314-4426

Please provide your order number, full name, and the email address used during checkout.

Our team will review the order status and confirm whether the shipment has been dispatched.

Orders Already Shipped

Once an order has shipped, it can no longer be canceled under our pre-shipment cancellation process.

Customers who no longer wish to keep a shipped order may request a return in accordance with our Returns & Refunds Policy.

Eligible change-of-mind returns are subject to the applicable return shipping costs.

A 15% restocking fee applies only to eligible oversized equipment returned for change-of-mind reasons.

The original $500 shipping charge is non-refundable for change-of-mind returns once an order has shipped.

Cancellation Refunds

Approved pre-shipment cancellations receive a full refund.

Refunds are processed within 5–10 business days after cancellation approval.

Refunds are issued to the original payment method whenever possible.

For orders paid by bank transfer, our team will coordinate the refund through an appropriate verified banking method.

The time required for funds to appear in the customer’s account may depend on the payment provider or financial institution.

Cancellations Initiated by ISE Equipment

In certain circumstances, ISE Equipment may be unable to fulfill an order due to product unavailability, payment verification issues, or other legitimate operational reasons.

If we cannot fulfill a paid order, we will contact the customer and provide an appropriate resolution.

When an order is canceled by ISE Equipment and no products have shipped, the customer will receive a full refund of the amount paid.

Changes to an Existing Order

Customers wishing to change an order should contact us before shipment.

Changes to product selection, quantity, or delivery information may be possible depending on the order status and product availability.

Any changes affecting the total purchase price will be communicated for customer approval before processing.

Contact Information

For cancellation requests or questions about an existing order, please contact:

ISE Equipment LLC

1350 Superior Ave, Chambersburg, PA 17201, USA

Email: contact@iseequipment.com

Phone: +1 445-314-4426

Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time