Returns & Refunds Policy

Last Updated: November 3, 2026

At ISE Equipment, we want our customers to feel confident when purchasing equipment from us. We understand that circumstances may change or that a product may not meet expectations.

This policy explains our return eligibility requirements, return procedures, and refund process.

30-Day Return Policy

ISE Equipment accepts eligible returns within 30 calendar days of the delivery date.

To qualify for a return, the product must be in its original condition, unused, and accompanied by its original packaging, accessories, and documentation where applicable.

Customers must contact us within the 30-day return period to request return authorization.

How to Request a Return

To begin a return, please contact our customer support team:

Email: contact@iseequipment.com

Phone: +1 445-314-4426

Please provide your order number, the product you wish to return, and the reason for the return.

Our team will review the request and provide return instructions if the item is eligible.

Returns should not be shipped without prior authorization.

Return Shipping Costs

For returns requested because of a change of mind, an incorrect customer selection, or an item no longer being needed, the customer is responsible for return shipping costs.

If a product arrives damaged, defective, or incorrect due to an error by ISE Equipment, we will arrange an appropriate resolution, including return transportation when required.

Restocking Fees

A 15% restocking fee applies to eligible oversized equipment returned for reasons unrelated to product defects, shipping damage, or an error by ISE Equipment.

The restocking fee is calculated based on the purchase price of the returned product, excluding the original shipping charge.

Restocking fees do not apply to verified defective, damaged, or incorrectly supplied products.

Non-Returnable Items

Certain products may not qualify for change-of-mind returns, including:

• Products that have been used, installed, modified, or damaged after delivery.

• Items missing essential parts or accessories.

• Products specifically manufactured or customized to a customer’s requirements, where clearly disclosed before purchase.

These exclusions do not limit applicable rights relating to defective, damaged, or incorrectly supplied goods.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from the product purchased, please contact us promptly.

Include your order number, a description of the problem, and photographs when available.

We will review the issue and determine the appropriate resolution, which may include a replacement, repair, or refund.

Customers will not be charged a restocking fee for verified errors or defects attributable to ISE Equipment.

Refund Processing

Once a returned product has been received and inspected, we will notify the customer of the refund decision.

Approved refunds will be issued to the original payment method where possible.

For purchases made by bank transfer, refunds will be arranged through an appropriate verified banking method.

Refund processing times may vary depending on the payment provider or financial institution.

Original Shipping Charges

For eligible change-of-mind returns, the original $500 shipping charge is non-refundable once the order has been shipped.

If a return results from a verified product defect, shipping damage, or an error by ISE Equipment, applicable shipping charges will be handled as part of the resolution.

Exchanges and Replacements

Customers requesting an exchange should contact our support team within the applicable return period.

Exchanges are subject to product availability and return eligibility.

If an item arrives defective or incorrect, we will work with the customer to arrange an appropriate replacement or other resolution.

Contact Information

For questions about returns, refunds, or exchanges, please contact:

ISE Equipment LLC

1350 Superior Ave, Chambersburg, PA 17201, USA

Email: contact@iseequipment.com

Phone: +1 445-314-4426

Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time